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Update (and me) on hold
Jul. 2nd, 2013 05:41 pmNo, of course I didn't get my 9 am phone call. I'm still at home, and a LOT of phone calls have suggested an over-enthusiastic new surgeon who hasn't quite worked out the realities of life yet (like a non-infinite number of beds, and more senior surgeons who don't work 7-day weeks).
End result: yes, I will be getting a CAT scan at some point, as an out-patient, with transport. If an op is needed, it won't be the same day, it takes longer to examine the results than that. There was never any chance of an op today - the surgeon doesn't even work that day.
Method of getting there: grrr. Far too much of people who know nothing, people who don't ring back when they've promised to, and systems that might work if they bothered to explain them (which they don't). For future reference, if someone in the Lister gives you their personal number, it probably isn't an extension. It's a "bleep". This is a primitive device that does very little beyond being attached to them, and going "bleep". They then find a phone, call the switchboard, and get passed on to whoever was trying to call them. Or not.... But the people who'd given me numbers hadn't told me this, so I dialled switchboard, got invited by the menu to enter the extension I wanted, did so, and was told it was unobtainable. Repeat until very bored.
After a while, with about four people supposed to be calling me back and not doing so (I was using the mobile to call out and leaving the land-line open to receive) I got really fed up and followed the website to their facebook page. By now I was somewhat annoyed. Polite(-ish), but annoyed.
http://www.facebook.com/pages/Lister-Hospital/101765863218816?fref=ts
That doesn't seem to go direct to what I posted, so let me copy/paste here
( What I said on Facebook )
It was about 5 min. after posting that I got people calling me back. They say it was the call to EAU that did it. For future reference, that's on 01438 781690
Oh, and that "on hold" thing? The Lister use Mozart for their on-hold music. It's quite nice.
End result: yes, I will be getting a CAT scan at some point, as an out-patient, with transport. If an op is needed, it won't be the same day, it takes longer to examine the results than that. There was never any chance of an op today - the surgeon doesn't even work that day.
Method of getting there: grrr. Far too much of people who know nothing, people who don't ring back when they've promised to, and systems that might work if they bothered to explain them (which they don't). For future reference, if someone in the Lister gives you their personal number, it probably isn't an extension. It's a "bleep". This is a primitive device that does very little beyond being attached to them, and going "bleep". They then find a phone, call the switchboard, and get passed on to whoever was trying to call them. Or not.... But the people who'd given me numbers hadn't told me this, so I dialled switchboard, got invited by the menu to enter the extension I wanted, did so, and was told it was unobtainable. Repeat until very bored.
After a while, with about four people supposed to be calling me back and not doing so (I was using the mobile to call out and leaving the land-line open to receive) I got really fed up and followed the website to their facebook page. By now I was somewhat annoyed. Polite(-ish), but annoyed.
http://www.facebook.com/pages/Lister-Hospital/101765863218816?fref=ts
That doesn't seem to go direct to what I posted, so let me copy/paste here
( What I said on Facebook )
It was about 5 min. after posting that I got people calling me back. They say it was the call to EAU that did it. For future reference, that's on 01438 781690
Oh, and that "on hold" thing? The Lister use Mozart for their on-hold music. It's quite nice.